Support Connect DDA Services Privacy Policy

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Support Connect DDA Services (“us”, “we”, “our”) provides brokerage and support services for adults and children with disabilities in Maryland. We are committed to safeguarding all personal information, including sensitive data from children under 13, in accordance with federal, state, and Maryland-specific data privacy laws, including the Maryland Kids Code.

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We may collect the following types of information:

• Identifying information (name, age, date of birth, address)
   
• Contact information (email, phone number)
   
• Medical, educational, and service-related data for supported individuals
   
• Parent or guardian contact information for children under 13
   
• Communications history (emails, notes, service logs).​
   

• Through direct contact with clients, families, and authorized agencies
   
• Via secure website forms, phone calls, email, or physical documents
   
• For children under 13, only with verifiable parental consent as required by law.​
   

• To provide DDA-compliant services and person-centered planning
   
• To communicate with families, agencies, and care teams
   
• To fulfill legal, billing, and reporting obligations as a Maryland support broker.​
   

• Data is used only for purposes for which it was collected—service provision, compliance, billing, or legally mandated reporting.
   
• We do not sell, rent, or share personal data except with authorized parties required for service delivery or when compelled by law.​
   

• Personal data may be shared with DDA, Medicaid, local agencies, and authorized care providers as legally required.
   
• We implement encryption, access controls, and secure storage to protect all information.​
   
• Third-party service providers must enter privacy agreements to assure equal protection of all data.
   

• We comply with the Maryland Kids Code and COPPA for children under 13.
   
• No data is collected from children under 13 without explicit parental/guardian consent.​
   
• We limit processing and retention of children’s data to only what is necessary for service provision, and never for commercial or marketing purposes.
   
• Parents/guardians may request review, deletion, or correction of their child’s data at any time by contacting us.​
   

You have the right to:

• Request access, correction, or deletion of personal information.
   
• Withdraw consent for further data processing at any time.
   
• File inquiries or complaints about privacy by contacting us using the details below.
   

We retain records only as long as necessary for legal, compliance, service documentation, and audit purposes. Data is securely deleted when no longer required.​

For any questions about this policy, data requests, or complaints:
Support Connect DDA Services
sheila@supportconnectddaservices.com

We may update this policy from time to time to reflect changes in law or operational procedures. Notice of changes will be posted on our website and provided directly to clients when applicable.​

This policy satisfies Maryland’s new privacy requirements, including heightened protection for children and families receiving disability services. Customize the contact information to your business.​